Digital Transformation Manager

Turning manual operations into systems people actually trust.

12+ years leading IT operations, business process analysis, and product development — translating messy real-world workflows into dashboards, platforms, and processes that scale across branches and thousands of users.

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— Taufik Akbar —
12+Years Experience
60+Team Members Led
11,000+Active Users Served
34Branch Locations
01 — Profile

Where strategy meets execution

A blend of business analysis, system design, and hands-on project leadership.

I lead enterprise technology initiatives that bridge the gap between business needs and technical execution — from requirement gathering and process mapping to deployment, training, and continuous improvement.

My experience spans large-scale digital transformation projects, including workforce monitoring systems, reporting dashboards, digital checklists, and project tracking platforms — supporting operations across 34 branches with project budgets up to IDR 1.2 Billion.

I work closely with cross-functional teams — implementation specialists, developers, UI/UX designers, and testers — to make sure solutions are not just built, but adopted.

Business Process Analysis BRD / FSD BPMN Workflow Design Agile & Scrum UAT Change Management Stakeholder Management
Team led50 Implementation Specialists
Development team6 Developers
Design team4 UI/UX Designers
QA team3 Testers
CertificationsISO 27001 · ISO 9001 · ISO 45001
02 — Career

Professional experience

From web administration to leading enterprise-wide digital transformation.

Sep 2019 – Jun 2026

PT Primajasa Tunas Mandiri

IT Manager / Project Manager / Product Manager
  • Lead IT operations, software development initiatives, and digital transformation programs
  • Conduct business process analysis and identify automation & optimization opportunities
  • Translate business requirements into functional solutions, workflows, and roadmaps
  • Coordinate stakeholders, vendors, developers, designers, testers, and implementation teams
  • Lead UAT, deployment, user training, and continuous improvement activities
2018 – 2019

PT Maxima Pesona Pratama

Project Leader
  • Managed e-commerce operations and project execution activities
2016 – 2018

PT Seecth Indonesia Utama

Technical Manager
  • Managed technical operations and maintenance services across 34+ branch areas
2014 – 2016

PT Indo Belanja Mandiri

Project Manager
  • Managed client-based web application projects and development teams
2012 – 2014

Speedcreed

Web Administrator
  • Managed website operations, content administration, and performance optimization
03 — Portfolio

Systems & platforms delivered

Hover to preview. A selection of enterprise systems, company profiles, and design work.

Enterprise Project Tracking System — brief, approval workflow, progress monitoring & executive dashboards
Enterprise System

Project Tracking Management System

End-to-end lifecycle from client brief to executive reporting.

Operational & Complaint Management Dashboard — case tracking, corrective actions, complaint analytics
Enterprise System

Operational & Complaint Monitoring

Multi-project case management with real-time analytics.

Integrated POS & HR Platform — sales, attendance, employee performance, unified reporting
Enterprise System

Integrated POS & HR Platform

Unified sales operations and workforce management.

HR & Employee Management System (HCMS) — staff directory, roles & privileges, attendance reports
Enterprise System

HCMS — HR Management System

Employee directory, roles, and attendance reporting.

Inventory & Stock Management System — stock receipts/disbursements graphs, master data
Enterprise System

Inventory & Stock Management

Stock tracking with visual receipt/disbursement reports.

E-Classroom — Recruitment & Learning Management System with exams and certification
Enterprise System

E-Classroom (Recruitment & LMS)

Recruitment workflow with training and certification modules.

Contract & Legal Management Dashboard — contract value summaries, document status tracking
Enterprise System

Contract & Legal Management

Contract value tracking and document status overview.

Attendance & Workforce Monitoring System — real-time attendance statistics, leave management
Enterprise System

Attendance Monitoring System

Real-time workforce attendance and leave management.

Speed Creed — automotive community company profile site with events, blog, and store
Company Profile

Speed Creed Community Site

Company profile with events, blog, and store integration.

Pest Control company profile — service categories, warranty, clients, contact
Company Profile

Pest Control Company Profile

Full service catalog with warranty and client pages.

Brand merchandise & campaign design — mugs, banners, social media assets
Design Graphic

Brand & Campaign Design

Merchandise, banners, and social campaign visuals.

IT support & maintenance for banking equipment — ATMs, laptops, network devices
IT Support

Banking Equipment Maintenance

Hands-on repair and maintenance for banking IT devices.

04 — Toolkit

Skills & competencies

Methodology, technical fluency, and tools used in daily delivery.

Business & Process Analysis

  • Process Mapping (As-Is & To-Be)
  • Gap Analysis & Process Improvement
  • Business Requirement Documentation (BRD)
  • Functional Specification Documentation (FSD)
  • User Story & Workflow Design

Project & Product Leadership

  • Agile & Scrum
  • Solution Design & System Planning
  • Stakeholder Workshop Facilitation
  • Change Management & User Adoption
  • User Acceptance Testing (UAT)

Technical & Tools

  • Web & Mobile App Development
  • System Integration
  • Database & Reporting Systems
  • AI Productivity Tools & Prompt Engineering
  • Microsoft Office, Canva, Documentation

Let's talk about your next project.

Open to roles in Digital Transformation, IT Management, Business Process Analysis, and Product Management — based in Jakarta, open to remote/hybrid.